Terms &
Conditions

MEDIA4YOU

Terms and Conditions

Terms governing the Media4You website, online shop, quotations, goods, digital content and services.

Last updated: 20 July 2026

Applies to: www.media4you.co.uk and Media4You orders and services

 

Please read these Terms before using our website or placing an order. They explain who we are, how contracts are formed, what you and Media4You can expect, and the rules applying to our wide range of creative, technical, installation and drone services.

Nothing in these Terms excludes or limits any right or remedy that cannot lawfully be excluded. If you are a consumer, your statutory rights are not affected.

1. About Media4You

Media4You is the trading name of Benjamin Horwood, a sole trader. In these Terms, “Media4You”, “we”, “us” and “our” refer to Benjamin Horwood trading as Media4You.

Website: https://www.media4you.co.uk

Email: info@media4youiow.co.uk

Telephone: 07395 322561 (email is preferred)

Postal address: Pan Cottage, Pan Lane, Niton, Ventnor, Isle of Wight, PO38 2BU, United Kingdom

A “consumer” is an individual acting wholly or mainly outside their trade, business, craft or profession. A “business customer” is anyone acting for purposes relating to a trade, business, craft or profession. “You” means the website visitor or customer.

2. When these Terms apply

These Terms apply to use of our website and to orders for goods, digital content or services placed through the website, by email, telephone, social media, an accepted quotation or another agreed method. Browsing the website does not by itself create a service contract, although the website-use provisions apply.

A quotation, proposal, order confirmation, scope of work, booking form or signed service agreement may contain terms specific to an order. If there is an inconsistency, the following order of priority applies: (1) a signed service agreement or expressly agreed special terms; (2) the accepted quotation, scope or order confirmation; (3) these Terms; and (4) general website descriptions. Mandatory consumer law always takes priority.

We may update these Terms for future use. The version supplied or made available when your contract is formed will normally govern that contract. We will not materially change an existing contract without your agreement unless the change is required by law and does not unfairly reduce your rights.

3. Website use

You may use the website for lawful personal or business purposes. You must not misuse it, interfere with its security or operation, attempt unauthorised access, introduce malicious code, scrape it in a way that places an unreasonable load on the service, impersonate another person, or use the website to publish unlawful, infringing, abusive or misleading material.

We aim to keep website information accurate and available, but content may occasionally be incomplete, out of date or unavailable. General website information, calculators and examples are not a binding quotation or professional legal, financial, engineering, surveying, structural, electrical or safety opinion. You should obtain suitably qualified advice where a decision requires it.

Links and embedded content from third parties are provided for convenience. Their services, availability, security and content are controlled by them and may be subject to their own terms and privacy notices.

Accounts are personal to the registered user. You are responsible for keeping sign-in details secure and for promptly telling us about suspected unauthorised use. We may suspend an account where reasonably necessary for security, legal compliance or a material breach of these Terms.

4. Enquiries, quotations and contract formation

Website prices, examples and automated estimates are invitations to enquire unless clearly described as a fixed online offer. A tailored quotation is based on the information available when issued and remains open only for the period stated in it.

For services, a contract is formed when we confirm acceptance in writing, you accept a quotation and we confirm the booking, you make a required payment following our invitation, or we begin work at your express request—whichever first clearly shows mutual agreement. For shop goods, an automated acknowledgement confirms receipt of your order; acceptance normally occurs when we send an order or dispatch confirmation. Digital content is accepted when we confirm the order and make it available.

We may decline an enquiry or cancel an unaccepted order, for example because an item is unavailable, a price or description contains an obvious error, the work would be unsafe or unlawful, payment authorisation fails, or required information cannot be verified. If we cancel after taking payment and have no lawful basis to retain any amount, we will refund it.

You must check the scope, quantities, specifications, names, spelling, sizes, colours, addresses, dates and other order details before accepting or approving them. Please tell us promptly about an error. We will try to correct it, but changes after ordering may affect cost, timing or feasibility.

5. Prices, deposits and payment

Prices are in pounds sterling unless stated otherwise. VAT, delivery, travel, permits, third-party subscriptions and other charges will be included or identified where applicable. We will not add an unavoidable charge after contract formation without your agreement, except where the law requires a tax or charge to be collected.

Any deposit, staged payment, balance date or recurring fee will be stated before you commit. A deposit is credited towards the price; it is not automatically non-refundable. If a contract is lawfully cancelled, we may retain or recover only amounts allowed by these Terms and the law, including work completed, non-recoverable committed costs and reasonably evidenced loss, while taking reasonable steps to reduce that loss.

Invoices must be paid by the due date shown. If payment is overdue, we may give notice and pause work, delivery, transfer of files, hosting, support or access where reasonable. Timetables may move accordingly. We will not suspend a consumer service in a way that is disproportionate or contrary to statutory rights.

For business customers, we may claim statutory interest and fixed recovery compensation on late commercial payments under the Late Payment of Commercial Debts (Interest) Act 1998, together with recoverable reasonable costs, unless a different lawful written arrangement applies.

6. Delivery of services

We will provide consumer services with reasonable care and skill and in accordance with the agreed description. Dates and completion times are estimates unless expressly agreed as fixed. Weather, permissions, third-party platforms, component supply and your response time can affect delivery.

You must provide accurate and timely instructions, content, access, decisions, permissions and approvals reasonably needed for the work. A delay or change caused by you may extend the timetable and may result in an agreed additional charge. We will explain the effect and obtain approval before carrying out material extra work.

You must provide a reasonably safe working environment and disclose known hazards, restrictions, sensitive systems, asbestos, unsafe electrics, fragile structures, maritime risks, security rules and other circumstances relevant to the job. We may stop or refuse work we reasonably believe is unsafe, unlawful or outside the agreed scope.

We may use suitable employees, freelancers, subcontractors, laboratories, couriers, fulfilment partners or specialist trades. We remain responsible to consumers for performance of our contract, subject to the law. Where a separate specialist contracts directly with you, their own contract will apply and we will make that clear.

7. Changes to scope and customer approval

The agreed price includes only the scope and number of revisions, concepts, pages, deliverables, visits or support hours set out in the quotation or order. A request outside that scope is a change request. We will tell you any likely cost or timing effect and will not carry out chargeable extra work without agreement.

Where we ask you to approve a proof, design, specification, edit or stage, approval authorises us to continue and may make later changes chargeable where work must be repeated. Approval does not remove your legal remedies for defects that were not reasonably apparent or for work that fails to match the contract.

8. Consumer cancellation rights

If you are a UK consumer and enter a contract online, by telephone or away from our business premises, you may have a statutory right to cancel without giving a reason. The usual cancellation period is 14 days after the day a service contract is formed; 14 days after the day you or your nominated person receives goods; and 14 days after contract formation for digital content not supplied on a tangible medium.

To cancel, email info@media4youiow.co.uk or use the model cancellation form in Schedule 1. A clear statement is sufficient. For goods, you must normally send them back within 14 days after telling us. Our Returns and Refund Policy explains the process and return costs.

Starting services during the cancellation period

We will only start a consumer service during the 14-day period where you have expressly requested early performance. If you then cancel, you may have to pay a proportionate amount for work properly supplied up to cancellation. If the service has been fully performed after your express request and acknowledgement that the cancellation right would be lost on full performance, the statutory cancellation right ends.

Digital content supplied immediately

The cancellation right for digital content can be lost only when supply begins after your express consent and acknowledgement that starting supply will end that right, and we provide the required confirmation. Your rights where digital content is faulty, unsuitable for an agreed purpose or not as described remain unaffected.

Exceptions

The law provides exceptions, including for goods made to your specifications or clearly personalised, sealed hygiene goods once unsealed, and certain urgent repair or date-specific services. We will identify an exception before purchase where it applies. Merely manufacturing a standard catalogue item only after it is ordered does not by itself make the item personalised.

Business customers do not receive a statutory 14-day cooling-off period unless we expressly agree one.

9. Cancellation, rescheduling and termination outside a cooling-off right

You may ask to cancel or reschedule in writing. The quotation or service agreement may contain fair, service-specific notice periods. Where no statutory cooling-off right applies, you remain responsible for work completed, goods or licences specially committed for your order, non-recoverable third-party charges and our reasonably evidenced net loss resulting directly from cancellation. We will take reasonable steps to reduce avoidable loss and credit any deposit against the amount due.

We may cancel or reschedule where reasonably necessary because of safety, weather, airspace restrictions, illness, equipment failure, site access, legal restrictions, supplier failure or another event outside reasonable control. We will offer a reasonable alternative where practicable. If we cancel and cannot provide the agreed goods or services, we will refund payment for the unprovided part; this does not limit any additional mandatory remedy.

Either party may terminate for a material breach that is not remedied within a reasonable written period, or immediately where the breach cannot be remedied, the work would be unlawful or unsafe, or continued performance would expose a person or system to serious risk. Accrued payment, confidentiality, intellectual-property and liability provisions continue where appropriate.

10. Website, design, advertising and media services

Customer content and instructions

You retain ownership of material you provide. You give us a non-exclusive licence to copy, edit, adapt, host and share it only as reasonably needed to quote for, provide and support the service. You confirm that you have the necessary rights and permissions and that your material and instructions are lawful, accurate and do not infringe another person’s rights.

A business customer will reimburse us for losses, liabilities and reasonable legal costs arising from a third-party claim that customer-supplied material or instructions infringe rights or break the law, except to the extent caused by our own alteration, negligence or breach. This indemnity does not apply to consumers.

Ownership and licences

We retain ownership of our pre-existing materials, production methods, reusable code, libraries, templates, know-how, drafts, rejected concepts and tools. Third-party fonts, stock media, software, music, plug-ins, platforms and open-source components remain subject to their own licences.

Rights in bespoke final deliverables will be stated in the quotation or service agreement. If ownership is stated to transfer, transfer occurs only after full payment and excludes our background materials and third-party components. Otherwise, after full payment we grant you a perpetual, worldwide, non-exclusive licence to use the approved final deliverables for the purpose contemplated by the contract. Any copyright assignment must be expressly recorded in writing and signed where the law requires.

Unless confidentiality is agreed or you object in writing before public release, we may identify you as a customer and display non-confidential, publicly released work in our portfolio, showreel, website and business promotion. We will not publish confidential data, private credentials or unreleased commercially sensitive information.

Websites and third-party platforms

Website work may depend on Wix Studio, domains, app providers, payment services, booking systems, channel managers, plug-ins and other third parties. Their fees, terms, service levels and technical limits apply. Unless included in writing, you are responsible for renewing domains, hosting, premium apps, licences and platform subscriptions after handover.

We will apply the agreed responsive design, functionality and reasonable compatibility testing. We do not guarantee uninterrupted third-party hosting, compatibility with every device or future browser, search-engine ranking, advertising approval, audience growth, sales, revenue or a particular business result. SEO and marketing performance depend on competition, content, budget, platforms and customer activity.

Maintenance, security monitoring, content updates, regulatory updates, backups and technical support after handover are included only where an aftercare or support plan says so. You must protect administrator credentials, use multi-factor authentication where available and keep authorised users current.

11. Drone, photography, video and photogrammetry services

The remote pilot and operator retain final authority over whether, when, where and how a drone operation can be conducted. Operations are subject to applicable aviation law, operational authorisations, airspace restrictions, weather, visibility, people on site, land access, privacy, wildlife, vessel movement and safety conditions. We may alter, pause or abandon a flight where reasonably necessary for safety or compliance.

You must identify the site owner or controller, provide or assist with permissions allocated to you in the service agreement, disclose access restrictions and hazards, and obtain venue, event, participant or property permissions that the agreed scope assigns to you. We remain responsible for aviation permissions and operational decisions allocated to us.

Specific shots, flight paths, heights, coverage or data quality cannot be guaranteed where conditions or law prevent them. We will use reasonable skill and care to obtain the agreed deliverables and will discuss a re-flight, alternative method or proportionate remedy where the contracted result cannot be provided.

Unless expressly stated and signed by an appropriately qualified professional, maps, models, thermal images, measurements, point clouds, elevation data and inspection imagery are information products and are not a cadastral or boundary survey, valuation, structural report, engineering certification, diagnosis or guarantee that every defect has been identified. Accuracy depends on aircraft, control points, positioning, surface conditions, processing and the agreed method.

12. Computers, networks, storage systems and installations

Hardware specifications, site work and performance targets will be described in the quotation. Components remain subject to availability. We will not make a material substitution after contract formation without your agreement, except where the substitute is demonstrably equivalent or better and the change does not disadvantage you; we will still notify you where practicable.

You must back up important data before we work on a device or system and tell us about encryption, unusual configurations, failing drives, malware, legal holds and business-critical downtime. We will take reasonable care, but no storage device, NAS, backup, power station, network or security system can eliminate every risk of data loss, outage, cyberattack, power failure or component failure.

We are responsible for loss or damage caused by our failure to use reasonable care and skill. We are not responsible for pre-existing faults, undisclosed damage, inherent component failure, customer-supplied incompatibility or loss that could not reasonably have been avoided after we gave a clear backup or safety warning, subject always to consumer law.

Mains electrical, structural, building-control, asbestos, gas and other regulated work is excluded unless the scope expressly includes work by a suitably qualified person. You confirm that you own the premises or have authority for the agreed installation and will provide safe access, power, network access and any landlord or building permission allocated to you.

Manufacturer warranties may apply in addition to rights against us. A manufacturer’s process does not replace your statutory rights where Media4You is the seller. Customer-supplied equipment is covered only for the care and workmanship we provide, not for its inherent quality, compatibility or manufacturer warranty.

13. Shop goods, Printful fulfilment and gift cards

Media4You is the retailer for goods bought from our shop. Some products are manufactured, packed and dispatched on demand by Printful or another fulfilment partner. The fulfilment partner is not a substitute for Media4You’s responsibility to you under the sales contract.

Product images are illustrative. Screens, inks, fabrics, natural materials and manufacturing batches can cause minor colour, texture, placement or size variation that is not a defect unless the item materially fails to match its description or agreed specification.

Delivery dates are estimates unless expressly guaranteed. Risk in consumer goods passes when you or a person you nominate takes physical possession, except where you independently appoint a carrier not offered by us. Title passes when full payment is received.

Our Returns and Refund Policy forms part of these Terms and explains cooling-off returns, faults, lost parcels, wrong addresses and Printful’s claims procedure.

Gift-card value, any expiry date and material restriction will be shown before purchase or on the card. Gift cards cannot be exchanged for cash except where required by law. They must not be resold or obtained fraudulently. Cancellation and refund rights remain subject to law and our Returns and Refund Policy.

14. Digital content, courses and recurring services

Digital downloads, hosted models, courses, templates and other digital content are licensed to the purchaser for the agreed personal or internal-business use unless stated otherwise. You must not share login details, resell, redistribute, publish or reverse engineer protected content except as permitted by law or licence.

Any recurring aftercare, hosting, management or support service will state the billing interval, minimum term (if any), renewal method and cancellation route before purchase. You may cancel future renewals using the method stated in the order or by emailing us. Cancellation does not normally reverse a billing period already properly supplied, but statutory rights and remedies remain unaffected.

15. Privacy, confidentiality and credentials

Our Privacy Policy explains how we use personal data. Where we process personal data solely on a business customer’s documented instructions—for example while building a customer database, website, communications platform or backup system—the parties may need a separate data-processing agreement.

Each party will protect the other’s confidential information and use it only to perform or receive the contract. This does not cover information already public through no breach, already lawfully known, independently developed, or required to be disclosed by law. Where legally permitted, the receiving party will give advance notice of compelled disclosure.

Do not send passwords or secret keys through insecure channels. Where access is required, you should provide the minimum permissions needed and change or revoke temporary credentials after handover. We may retain access only where ongoing support is agreed.

16. Faults, complaints and remedies

Please report a problem promptly with enough information for us to investigate. We may ask for screenshots, photographs, logs, access or the affected item where reasonable. Reporting promptly can help preserve evidence and fulfilment-partner claims, but it does not shorten a statutory limitation period or remove a legal remedy.

Consumer goods must be of satisfactory quality, fit for an agreed purpose and as described; digital content must meet the applicable statutory standards; and services must be performed with reasonable care and skill. Available remedies can include repair, repeat performance, replacement, price reduction, rejection or refund depending on the circumstances and law.

Complaints should be emailed to info@media4youiow.co.uk with the order or quotation number. We will acknowledge and investigate them fairly and aim to provide a substantive response within 14 days, although complex, insured or third-party matters may reasonably take longer. We will keep you updated.

17. Liability

Liability that is never excluded

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence; fraud or fraudulent misrepresentation; breach of obligations concerning legal title to goods; or any other liability, consumer right or remedy that cannot lawfully be excluded or limited.

Consumers

If we breach the contract, we are responsible for loss or damage that was a foreseeable result when the contract was formed. We are not responsible for loss that was not foreseeable or was caused by information, access or instructions you failed to provide, except to the extent we caused or contributed to it. If you use goods or services wholly or mainly for personal purposes, we do not exclude liability for foreseeable business loss merely by labelling you a consumer; the legal facts determine your status and rights.

Business customers

Subject to the liabilities that cannot be excluded, we are not liable to a business customer for indirect or consequential loss, loss of profit, revenue, anticipated savings, contracts, goodwill or business opportunity. Unless a higher limit is stated in the service agreement, our total aggregate liability arising from an order is limited to the total price paid or payable for that order. This limitation applies only to the extent it is reasonable and lawful.

18. Events outside reasonable control

Neither party is liable for delay or failure caused by an event beyond reasonable control, including severe weather, unsafe flight conditions, airspace closure, transport disruption, widespread utility or communications failure, platform outage, fire, flood, epidemic, industrial action, government action or supply-chain interruption. The affected party must notify the other, take reasonable steps to reduce the effect and resume performance when practicable. Payment remains due for goods or services already properly supplied. If a substantial delay defeats the contract’s purpose, either party may end the affected part and receive or pay an appropriate refund or balance.

19. General legal terms

If a provision is unlawful or unenforceable, it will be adjusted or removed only to the minimum extent necessary; the remaining provisions continue. A delay in enforcing a right is not a waiver. No person other than the contracting parties may enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except a lawful successor where applicable.

You may not transfer a service contract without our written consent, which will not be unreasonably withheld. We may transfer our rights or obligations only where this does not reduce a consumer’s rights and we remain responsible where the law requires.

For business customers, the written contract records the entire agreement concerning its subject matter, but does not exclude liability for fraud. For consumers, nothing in this clause excludes statements or information that the law treats as part of the contract.

20. Governing law and courts

These Terms and contracts with Media4You are governed by the law of England and Wales. If you are a consumer resident elsewhere, you also retain any mandatory protection of the law of your home country that applies and may bring proceedings in any court available to you under mandatory law. Business customers agree that the courts of England and Wales have exclusive jurisdiction.

Schedule 1 — Model cancellation form

Complete and return this form only if you wish to cancel a contract. You may instead send any clear cancellation statement.

To: Media4You, info@media4youiow.co.uk, Pan Cottage, Pan Lane, Niton, Ventnor, Isle of Wight, PO38 2BU, United Kingdom

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods / supply of the following service / supply of the following digital content:

Description: ______________________________________________________________

Ordered on / received on: __________________________________________________

Name of consumer(s): ______________________________________________________

Address of consumer(s): ____________________________________________________

Signature (only if sent on paper): ____________________________________________

Date: _____________________________________________________________________